Refund policy
At DCbunny, we want you to love what you ordered. If something isn’t quite right, we’re here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- All original tags and packaging must be included
- Proof of purchase (order confirmation or receipt) is required
We reserve the right to refuse returns that do not meet these conditions.
Return Shipping
Customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Shipping costs are non-refundable.
How to Start a Return
To initiate a return, please contact us at [your email here] with:
- Your order number
- The item(s) you wish to return
- Reason for return (optional, but helpful)
If your return is approved, we will provide instructions on how and where to send your package.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [your email here] with photos of the issue.
We will review the case and arrange a replacement or refund at no additional cost to you.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Non-Returnable Items
Certain items cannot be returned, including:
- Personal care or hygiene products (if opened or used)
- Gift cards
- Final sale or clearance items
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the original item and place a new order.